Answers to Frequently Asked Questions

What precautions are being taken to protect personal information?

Connect-CTY® is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

Is my telephone number included in the notification database?

It is our intention and hope that every residence in our community be included in the notification database. To provide contact information, please visit the Sheriff’s Office website at www.wfpso.org.

Does the Connect-CTY service replace other systems that have been used to provide time-sensitive inf

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.

What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service.

How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

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